How to keep volume setting when rebooting.

[Carlhen]

I have a 2018 Nakamichi Shockwafe Pro 7.1.4 Channel Soundbar. Need to know if there is a way to retain volume setting when rebooting. I have been unable to do it using the optical or HDMI inputs.

[SilverArrowz]

Hi Carlhen, could you try installing the latest firmware for your Shockwafe Pro 7.1 DTS:X/SSE via the link below?

https://www.helpdesk.nakamichi-usa.com/shockwafe-firmware-upgrade

Select SSE Series > Shockwafe Pro 7.1. Then follow the instructions on screen.

You will need a USB 2.0 drive with less than 32GB Capacity to perform the firmware update. Let me know if you need any further assistance

[Carlhen]

After update the soundbar has NO sound. I called but it says you are on holiday. What holiday is Monday Feb. 13th?

[SilverArrowz]

After update the soundbar has NO sound. I called but it says you are on holiday. What holiday is Monday Feb. 13th?

Hi Carlhen, We're sorry to hear that you're facing issues after a firmware update. Please try contacting our helpdesk again; we'll be glad to assist.

Tel: +1 (415) 805 6913
Our operating hours are: Weekdays 10am - 6:45pm PST, Saturday, Holidays 10am - 4:45pm PST

Should you be unable to contact us today, you can try doing a soft + hard reset by following the instructions here. If that doesn't work, I'll be sending you a PM so I can refer you to our ninjas. Hope this helps

[Carlhen]

Good news. The steps recommended by the people (Shawn and Ian) at the helpdesk worked. Also, the update solved the problem with losing the sound level settings. (The issue with the telephone message and it being a holiday was because someone forgot to turn it off Monday.)

[SilverArrowz]

Good news. The steps recommended by the people (Shawn and Ian) at the helpdesk worked. Also, the update solved the problem with losing the sound level settings. (The issue with the telephone message and it being a holiday was because someone forgot to turn it off Monday.)

Great to hear Carlhen. Enjoy your Shockwafe! 😄👍